Pentagon has the worst IT helpdesk in the US government::DoD is dead last for tech support, equipment, communication, and function, say staff
If there’s one place I’d expect to have trouble hiring, it’s the Pentagon’s IT team. They regularly deal with the most sensitive information about the US military, and need to have clearance to see all of it. That gives them an incredibly slim hiring pool, so it’s no surprise their IT team sucks
hello it have you tried turning the country on and off again
You’d think the DoD’s astronomical budget would cover this.
From what I’ve seen, a lot of the money goes to multiple layers of mid-level managers who don’t actually do anything.
The problem is two fold, the first is that any change in process or procedure has to be approved by a committee that probably has nothing to do with IT at all; and the second is that the DoD is full of higher ranking officers that if you have a 3 day turn around for a repair – for example, they will threaten your very existence unless they are not done immediately.
The only solution I can think off is that the IT has to be removed from the DoD, and assigned its own budget and director.
Can they not afford overhead lighting in their data center? That would be step one.
Edward Snowden managed to exfiltrate millions of documents because he was in help desk.
