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This was already budgeted for when they decided to use a chatbot instead of paying employees to do that job.
Trying to blame the bot is just lame.Corporate IT here. You’re assuming they’re smart enough to budget for this. They aren’t. They never are. Things are rarely if never implemented with any thought put into any other scenario that isn’t happy path.
“Airline tried arguing virtual assistant was solely responsible for its own actions”
that’s not how corporations work. that’s not how ai works. that’s not how any of this works.
Oh, it is if they are using a dump integration of LLM in their Chatbot that is given more or less free reign. Lots of companies do that, unfortunately.
Oh, I believe it.
Suck it feds, I hope your shares plummet