ylai@lemmy.ml to Not The Onion@lemmy.worldEnglish · 5 months agoAir Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actionswww.theregister.comexternal-linkmessage-square6fedilinkarrow-up17arrow-down11cross-posted to: technology@lemmy.world
arrow-up16arrow-down1external-linkAir Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actionswww.theregister.comylai@lemmy.ml to Not The Onion@lemmy.worldEnglish · 5 months agomessage-square6fedilinkcross-posted to: technology@lemmy.world
minus-squareInEnduringGrowStrong@sh.itjust.works@sh.itjust.workslinkfedilinkEnglisharrow-up2·5 months agoThis was already budgeted for when they decided to use a chatbot instead of paying employees to do that job. Trying to blame the bot is just lame.
minus-squarewhoisearth@lemmy.calinkfedilinkEnglisharrow-up1·5 months agoCorporate IT here. You’re assuming they’re smart enough to budget for this. They aren’t. They never are. Things are rarely if never implemented with any thought put into any other scenario that isn’t happy path.
This was already budgeted for when they decided to use a chatbot instead of paying employees to do that job.
Trying to blame the bot is just lame.
Corporate IT here. You’re assuming they’re smart enough to budget for this. They aren’t. They never are. Things are rarely if never implemented with any thought put into any other scenario that isn’t happy path.