Had one of their fridges a while back with their proprietary compressor design. It kicked the bucket at about 2-3 years old. All appliance repair shops that I contacted in my area, including an LG-certified one, declined repairs. Most of them even immediately asked if it was an LG when I asked if they did compressor replacements to head me off at the pass. It was a good product while it worked, but that’s only half the equation.
I guess it’s good that both parties deny the allegations. The problem for Tyson now is that questions about this and the past Shadman support are going to follow wherever she goes.